Customer Service Software
It can be complicated to provide support across channels — but your customers don’t need to know that.
The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.
It’s omnichannelStay tunedThe Support Suite allows your team to work seamlessly, with a single set of tools and processes that work the same on any channel. And yes, we mean any channel: Email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Twitter, WeChat, and more.
A customer centric viewShow whatyou knowZendesk is built to be open and flexible, so your team can connect all of your data sources and bring up the right information about your customers automatically.
Best of all — it’s all open standards, so no one has to learn a new coding language.Flexible agent workspaceFeng shui your support spaceWhatever your support looks like, you can adjust Zendesk to fit your needs.
From day one, your team can customize their support environment based on use case or channel. No code required.
Give customers the most accurate answer by involving the right people in the conversation. Our products plug into your other internal tools — like Slack — to help ease the burden of an agent looking for answers.
Metrics matter. They help you improve team performance, understand customer needs, and all that adds up to better customer experiences. The Support Suite lets you track interactions across channels.
Tell us about yourself and see how omnichannel can change your customer support in just a few seconds—whether it’s giving time back to your customers, saving time for your agents, or increasing your ROI.